Repair Rangers ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
This Privacy Policy has been designed to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws and regulations.
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
2. INFORMATION WE COLLECT
We may collect the following types of information:
2.1 Personal Information
In accordance with POPIA, "personal information" means information relating to an identifiable, living, natural person, or juristic person. We may collect:
Identity Information: Full name, identification number, date of birth
Profile Information: Profile picture, skills, qualifications, certifications (for service providers)
Financial Information: Banking details, payment information
Service Information: Service history, ratings, reviews
2.2 Non-Personal Information
Device Information: Device type, operating system, browser type
Usage Information: How you use our Platform, pages visited, time spent on pages
Location Information: General location based on IP address or more precise location if permission is granted
Log Information: Server logs, IP addresses, access times
3. HOW WE COLLECT INFORMATION
We collect information in the following ways:
Direct Interactions: Information you provide when creating an account, requesting services, completing your profile, communicating with us, or completing forms
Automated Technologies: Cookies, web beacons, and other tracking technologies
Third Parties: Service providers, business partners, or publicly available sources
4. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
To create and maintain your account
To provide, maintain, and improve our services
To match service providers with customers
To process payments and transactions
To communicate with you about services, updates, and promotions
To personalize your experience on our Platform
To verify service provider qualifications and credentials
To ensure the safety and security of our Platform and users
To comply with legal obligations
To resolve disputes and enforce our agreements
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to:
Service Providers: Third-party vendors who perform services on our behalf
Business Partners: Companies we partner with to offer integrated services
Platform Users: Customers may see service provider profiles, and service providers may see customer information necessary to provide services
Legal Requirements: When required by law, legal process, or government authorities
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have explicitly consented to the disclosure
6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction, in accordance with POPIA requirements. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. DATA RETENTION
We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
8. YOUR RIGHTS
Under POPIA and other applicable laws, you have certain rights regarding your personal information, including:
Right to Access: Request access to your personal information
Right to Correction: Request correction of inaccurate personal information
Right to Deletion: Request deletion of your personal information under certain circumstances
Right to Object: Object to processing of your personal information
Right to Withdraw Consent: Withdraw consent where processing is based on consent
Right to Complain: Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.
9. CHILDREN'S PRIVACY
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to track activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
11. THIRD-PARTY LINKS
Our Platform may contain links to third-party websites and services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
13. CROSS-BORDER TRANSFERS
We may transfer your personal information to countries outside South Africa. In such cases, we will ensure that the recipient is subject to a law, binding corporate rules, or binding agreement that provides an adequate level of protection similar to POPIA.
14. CONTACT US
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: